- Shipping time for items ordered is as indicated on item detailed page.
- Lead times are subject to change. For example, if the item is backordered by vendor.
Although we sometimes offer extra discounts during promotional periods the following brands are excluded due to manufacturer advertising and selling policies. Please call us for further details.
- Infinity Drain
- Clearance Products
This list is not exclusive and may change from time to time. If you try to use a discount code and it does not work it is probably because that brand/item is excluded.
Product and Price Accuracy:
- Focal Point takes every measure to ensure that the products, their descriptions and prices are accurate at all times. There may be errors from time to time on the products, their descriptions or prices and Focal Point is not responsible for errors or misrepresentations that may appear on the site.
- Please note that the color of any picture on www.www.trokgear.com will appear slightly different based upon the display settings and resolution settings of the computer being used.
- All pictures on www.www.trokgear.com should be regarded as product renderings only, hence there may be small details that differ from product to image. Please contact us with any questions prior to ordering.
- Here at Focal Point, we try our best to keep all model numbers, images and descriptions up to date and accurate there are times when errors occur. We order product based on MODEL NUMBER, so if you see a discrepancy please ask so we may clarify.
- If we cannot process an order as it appears on the website, for example if there is a price error, Focal Point reserves the right to cancel the order. You will be notified and a full refund will be issued.
- Shipping will be charged at $14.99 USD per order to the 48 contiguous United States. All orders that are over $125.00 USD will be given free shipping to the 48 contiguous United States.
- We offer free freight (truck for larger items such as but not limited to tubs or vanities) deliveries, however they are sidewalk delivery only. Please contact us if you need to make special arrangements and there may be delivery up-charges associated with said arrangement.
- There may be exceptions to the free shipping rules. They will be so indicated at checkout or during processing (see next 2 points).
- There are some "remote" locations that may incur extra shipping charges. You will be notified during processing if this is the case.
- Due to the rising costs of shipping and business overall, some orders (including but not limited to sauna rocks, single toilets and small vanities or cabinets) will be automatically canceled. If your order is canceled and you wish to re-order and pay the S/H to cover, please reach out to [email protected]
Return / Exchange Policy:
- All returns must be pre-authorized by our RGA department. DO NOT send your product back until you hear back, via email, from one of our agents.
- There is a minimum 25% restocking fee for any item that is returned or exchanged for any other reason than the item being damaged in transit or having a defect. Please see our Shipment Damages section below.
- Any special or custom order merchandise cannot be returned, exchanged or cancelled. Please check with us if there are any special/custom order items in your order.
- Vanity tops, medicine cabinets, handmade sinks, sink accessories (grids, drains, etc.), closeouts, products sold at or over a 50% discount, and miscellaneous parts, cannot be returned or exchanged.
- Once the manufacturer packaging is open, returns will not be accepted on any kind of toilet seat.
- All return requests must be made within 14 days of receipt of the items.
- The customer is responsible for all return freight on merchandise returned.
- All return shipments must be traceable and insured. The return shipping is the responsibility of the customer. The customer will handle any damages and claims for damages found during return shipping. Focal Point cannot issue a credit for such damaged merchandise.
- As all estimated lead times are ESTIMATED, receiving a product outside that time, or "late" does not qualify for a free return. Standard restocking fees will apply.
- ALL RESTOCKING FEES ARE SUBJECT TO CHANGE AT ANY TIME.
Shipment Damages Policy:
Focal Point does everything it can to ensure that your items arrive to you safely. Unfortunately there are times when merchandise is damaged in-transit. If you have received defective merchandise please follow these instructions:
- All items received via UPS or FedEx should be examined for defects upon receipt.
- Please contact us within 48 hours of receipt of defective merchandise. We cannot honor any claims that are placed after 48 hours of receipt from UPS or FedEx.
- If you receive a shipment via truck please inspect your order for damages IMMEDIATELY. If your item(s) is damaged, please do not accept the delivery and our trucking company will return the item(s) to us. Any damage claim made after 24 hours of truck delivery will be denied!
- Please keep all packaging materials, as you may need to repack the items for the return shipping. Returns that do not come in their original packaging materials may not be honored.
- Failure to follow these procedures will exclude your ability to return/exchange damaged merchandise.